Delivery & Returns

UK Standard Delivery £3.99

This service typically arrives in 2-3 working days, but may take 3-5 working days during peak periods.

 

UK Next Day Delivery £5.99

This service typically arrives the next working day after dispatch. This is a tracked service that's available Monday to Friday to UK Mainland.

 

All orders must be placed before 2:00pm.

 

European Delivery £9.99

This service typically arrives within 7 working days.

Worldwide Delivery £14.99

This service typically arrives within 7-10 working days.

 

Refund policy

 

Our policy is valid for a period of 7 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 7 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

 

Refund requirements

 

The following criteria must be met to qualify for a refund:

 

Product is defective

Product is not as described

Product must be in original packaging

Product must be unused

Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

 

Proof of purchase

 

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

 

Sale and clearance items

 

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

 

Shipping items

 

In order to return an order, you must contact us first.

 

Returns can be mailed to: 170 High Street Epping, Essex CM16 4AQ. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

 

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. Please note embellished products may loose diamantes/beads, this is the delicate nature of the product and cannot be deemed as faulty.  If the product is found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.

 

Contacting us

 

If you have any questions about this Policy, please contact us.

 

This document was last updated on July 26, 2017

 

 

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